Listening to your feedback

We are a not-for-profit organisation, which prides itself in always putting children at the heart of what we do.

We like to think of ourselves as an extension to your school community and strive to be an invaluable asset to you. However, we know that from time to time we might not always get it right, and when that’s the case it’s really important to us that you let us know, so that we can try to put things right.


Ways to get in touch

In the first instance, please speak with one of our trusted colleagues who has been involved in the service delivery for your school.

If they are not able to resolve things, then please contact one of our Directors:

Craig Felton: Governance Service, Catering, Finance

Chris Hinson: Information Management (IT), Marketing

Laura Hadley: Health and Safety, Fire Safety, Online Safety, Data Protection

Kim Whiting: HR, Education Business Partnership, School Improvement, Music & Arts

Or give us a call on 0121 296 3000


Unresolved complaints and disputes

If you’ve contacted us and feel that we haven’t resolved your complaint satisfactorily, please email or write to:

Brian Cape, CEO

2nd Floor Guardian House. Cronehills Linkway, West Bromwich, B70 8GS

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